Terms of Service.

Sales Terms & Conditions:

Thank you for choosing Chesterfield Mills.

Payment Terms:

Full payment is required at time of purchase from chesterfieldmills.com. For purchases at Chesterfield Mills direct we may accept cash, cheque or major credit card.

These terms and conditions apply to the use of this website. By using or accessing our website and or placing any orders you agree to be legally bound by these terms and conditions.

You should not proceed with your purchase until you have read and agreed to these terms and conditions.

These terms relate to internet and telephone sales only.

Company Details:

This site is owned and operated by Chesterfield Mills:

New Victoria Mill, Wellington Street, Bury, BL8 2AL

Any material downloaded or otherwise obtained through the use of this website is at your own discretion and risk and you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.

Product Specifications:

The vast majority of our products are sold fully assembled, however on rare occasions certain pieces will need assembly. Some assembly charges may apply, please check at the time of purchase.

We endeavour to display the colours of our products as accurately as possible, however we cannot guarantee complete accuracy. In addition we cannot guarantee exact colour matching of products ordered at different times.

The specifications of each product are given in as much detail as possible. You are responsible for determining that any order of goods will meet with your requirements and that the leather/fabrics/materials used in production are fit for your purposes. Please ensure that you have also checked the dimensions.

Price is not always a good indication of performance and what will last a lifetime for some with minimal use, will wear much faster with harsh treatment. We are always on hand to advise what we consider to be best for your individual needs, but you should consider the following:

Fabrics:

Covers can be damaged by hard clothing fabrics like denim and light colours may be susceptible to dye transfer from clothing and appear worn quicker.

Long pile fabrics such as velvet and draylon are hard wearing but can develop some shading and crushed areas as part of their natural characteristics.

Leathers:

Leather is a natural product with natural characteristics and no two pieces are exactly the same. We advise asking for a free swatch before we begin manufacture.

Your furniture may display scars,marks or creases which are a sign of true authenticity and have no bearing on the quality or durability of the item.

Every hide is different and will wear differently over time. Some will develop a patina especially in areas that are most in contact with sunlight and human skin.

Please refer to the care guides for the best ways to keep your furniture looking like new.

All sizes are approximate.

Delivery:

We are only able to deliver on-line orders to you if you have a permanent address on the UK mainland.

We will always endeavour to fulfill your order by the date set out in the e-mail by which we confirm your order. Where this e-mail did not contain such a date we shall endeavour to fulfil your order within the time-scales advertised on the individual products on your order.

Due to any reasons that become beyond our control we cannot accept liability for any direct or indirect loss as a result of delays in the manufacturing process. We will always endeavour to keep you updated at all times if an order is unreasonably delayed for whatever reason.

It is the responsibility of the customer to ensure adequate access at the point of delivery and that the item is fit for the purpose it is intended for prior to purchase. If for any reason the item cannot be delivered due to access problems or missed appointments the item will remain the property of the customer. Any further attempts to deliver will incur a delivery charge.

Storage:

We do not undertake to store your furniture for an unlimited time from delivery from us. Should you be unable to take delivery for reasons out of your control, we will store your goods, at your risk for a reasonable period of time (likely to be in the order of weeks not months). Thereafter storage charges may be imposed.

For deliveries using our two man delivery service:

If you are unable, for whatever reason, to take delivery of your goods on the confirmed delivery date arranged, you must inform Chesterfield Mills at least two working days in advance so that another date can be booked. If, through no fault of their own, our carriers cannot gain access on the date agreed, return charges will apply.

For deliveries using our 3rd party carrier:

Should you not be available at the time of attempted delivery you will be left a card and details so that you can contact the carriers and arrange re-delivery for yourself. If you do not contact the carrier within 48 hours the furniture will be returned to us. In this instance return charges will apply.

In the event that you may choose to have your goods delivered to your own 3rd party carrier – we will not accept any responsibility or liability for any damage to your goods. The forwarding delivery is at the risk of the customer when using your own 3rd party carrier.

Returns, damages, refunds and your right to cancel:

In compliance with the Consumer Rights Act 2015 you have a 14 day cooling off period where you may withdraw your online order and therefore your agreement with us. You must cancel your order in writing by either letter or email. We must receive this within the 14 day period.

If the goods are returned for any other reasons than being defective then you will be required to arrange and pay for the cost of returning the goods to us. Alternatively we will collect the goods and charge you the direct cost of collection.

The product must be in its delivered form and must not have been tampered with in any way. You are advised to wherever possible use the original packaging to protect the product on its return journey, unless assembled by our own delivery team.

The product will be inspected on return to ensure that the product has not been tampered with in any way and is complete. Please be advised that you do have a duty of care for the products during the period of cancellation of your order and the collection of the goods. Should it be determined that the item has been handled more than they would have been had they been in stock, an amount may be deducted from the refund.

Where a refund is to be paid we will refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any case within 7 days of the day we receive the returned goods.

We accept liability for any damage or shortfall of goods delivered subject to being notified at the point of delivery. If items are received damaged please contact us immediately and we will rectify the problems as soon as possible.

Distance selling regulations allow the consumer 30 days to report a fault, however the longer the item is within the home the more onus there will be on the consumer to prove that the fault was there on delivery. Once a fault is reported we are within our rights to offer a repair or replacement rather than a refund. Following any repair or replacement the consumer has the remainder of the 30 days or 7 days (whichever is longer) to assess the repair/replacement.

Should repair or replacement fail, be disproportionate or not possible, the consumer will have the right to a price reduction or a final right to reject.

Bespoke orders:

If you decide to cancel your bespoke order product for any reason, it is unlikely that we could sell it to another customer at full selling price. We'll therefore reserve the right to charge a cancellation fee of 25% of the order value.

Please Note:

For hygiene reasons, pillows and cushions cannot be returned or cancelled, unless in accordance with your legal rights e.g. if confirmed as defective by us. Once opened or used they are exempt from the 14 day cooling off period.

Cancellation by us:

We reserve the right not to accept any order request if:

• we have insufficient stock to manufacture and deliver the goods you have ordered.
• we do not deliver to your area.
• one or more of the goods ordered was incorrectly described or priced on the website.
• the payment transaction is not authorised.

If we do cancel your purchase we will notify you by email and will refund to you any sum paid by you to us in respect of the purchase as soon as possible and in any event within 7 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered or for any other reason.

Site content and disclaimers:

Every effort is made to ensure the complete accuracy of our website, however some prices or details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but we cannot be responsible for any losses incurred.

To the maximum extent permissible by law, we exclude all warranties, express or implied as to the accuracy of the information contained in any of the materials on this website. We cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon the information contained on this website.

We aim to constantly improve and develop chesterfieldmills.com for the benefit of all our customers, to allow this process to take place, we may occasionally:

• modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice; and/or change the Conditions from time to time, and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change
• alter or extend promotions at any time.

If Chesterfield Mills is informed of any inaccuracies in the material on the Site we will attempt to correct them as soon as we reasonably can.

Our total liability in regard to this contract shall be limited to the value of the goods.

Definitions:

"buyer" means the consumer who buys or agrees to buy goods on this website

"goods" means all products listed on the order

"consumer" has the meaning given in section 13 unfair contract terms act 1977.

"Special items" and "bespokeitems"  mean any goods that are not held in stock by Chesterfield Mills and are ordered specifically for the customer.